XEN SELLS
Refund policy
Last updated: November 1, 2026
Digital and custom orders
Because products may be prepared specifically for you, refund eligibility depends on the order status and whether work has started. Contact us as soon as possible if something is wrong.
Problems with an order
If an order is missing, damaged, or materially different from its description, email support with your order details. We will review the issue and may offer a replacement, correction, or refund.
How refunds are issued
Approved refunds are returned through Paddle to the original payment method. Processing times depend on your bank or card provider.
Contact
Include your order email and a short description of the issue so we can resolve it quickly.